Absolutely amazing experience, Holly & Tod were so helpful with absolutely everything & had so much advice to offer! Customer service was 10/10!
Would highly recommend! Thanks so much for an unforgettable shopping experience & incredible customer service!
Excellent customer service, great range of quality products, friendly staff.
The team at Baby Train were so helpful. They really went above and beyond. Not only did they find me what I was looking for, they opened the store early for me so I could pick it up before I stared work. Thanks so much Tony and Todd. I appreciate you guys!
My advice is to be very cautious about buying items online from Baby Train.
This morning I called the store to enquire about the cost of shipping on a sale item (a cot) I was planning to purchase, as the website doesn't calculate shipping costs.
I was informed that there was only one item remaining and it was floor stock. When I asked to have a new item, I was informed the sale only applies to 'In Stock" items.
The website did not specify that the sale only applied to "in Stock" items. I asked what would have happened if I'd already submitted my order, and was told they would have called me and told me I could only have the floor stock and if I declined it - a refund.
When I asked if they would honour the advertised sale and order a new item for me, given the obvious error, they apologised for the misleading advertising and acknowledged their website banners needed updating, but declined to order a new item for me.
I spoke with three individuals in the Ringwood and Dingley Village stores and neither had a store manager onsite that I could speak with. One was downright rude.
Based on my experience dealing with Baby Train this morning, I would never purchase items from this store - sale or no sale.
While we’re not a customer of Baby Train, we’ve been working with them in a professional capacity for 5 years, and we cannot praise them enough for their professionalism and industry know-how! They are highly recommended for all of your Baby needs.